Patalynės namai

Purchasing policies and conditions

  1. General provisions

These purchasing policies (hereinafter referred to as the “Policies”) are a legally binding document that establishes the mutual rights, obligations and responsibilities of the Buyer (hereinafter referred to as the “Customer”) and the Seller (hereinafter referred to as “Patalynės namai”) when purchasing goods in the e-shop https://www.patalynesnamai.lt/ (hereinafter – in the “Store”, “e-store”).

  1. The Conclusion of the Contract
    • The contract between the Seller and the Buyer is considered valid from the moment when the Buyer puts goods and/or services in the basket on the e-shop, provides the delivery address, chooses the payment method, agrees to the rules of Patalynės namai and orders goods/or services.
    • The contract enters into force when the Buyer orders the goods, and Patalynės namai sends the Buyer a confirmation of the receipt of the order by the e-mail provided by the Buyer, and is valid until the full delivery and payment of the goods.
    • Every contract between the Seller and the Buyer is stored in the e-shop until the full fulfilment of the terms of the contract.
  2. Rights of the Customer
    • The customer has the right to purchase goods in the e-shop in accordance with these rules.
    • Within two weeks, the Customer may cancel their order without giving reasons by notifying in writing (by e-mail to the contact e-mail address provided) or by returning the received goods. The term starts from the day of receipt of the goods and is valid until a written response by the Customer is received. For this waiver to be legally valid, it is sufficient to send the waiver or return the goods in a timely manner. The Customer must send the cancellation of the order to this email: info@patalynesnamai.lt.
    • The right to cancel the order does not apply to:
      • The goods that were manufactured according to the specifications provided by the Customer or were unambiguously produced by adapting them to the individual needs of the Customer (non-standard dimensions, colour of the cover, with the selected fabric, etc.);
      • In other cases, when the purchase and sale agreement cannot be terminated in accordance with the laws of the Republic of Lithuania.
    • Where acceptance of the goods is refused in accordance with point 3.3, the money paid for the goods shall not be refunded.
    • The money paid for the goods will be refunded to the Customer within 15 (fifteen) calendar days from the date of receiving the returned items.
    • The Customer is obliged to accept the ordered goods within 15 days from the date of placing the order. Otherwise, the Seller has the right to cancel the order without notice.
  3. Rights of the Seller
    • If the Customer tries to damage the stable operation of the e-shop, Patalynės namai may terminate all communication with the Customer without prior notice.
    • The Seller, in case of significant circumstances, may temporarily or permanently terminate the activities of the e-shop without notifying the Customer in advance.

4.3.        The seller may unilaterally change the terms of these rules.

  1. Duties of the Seller

5.1. To deliver the ordered goods to the Customer at the specified address and within the agreed delivery period.

5.2. In case of important circumstances, and if it is not possible to produce and/or deliver the goods ordered by the Customer, Patalynės namai must offer the Customer a similar product. If the Customer refuses to accept the similar product, Patalynės namai must return the money paid to the Customer within ten (10) working days.

5.3. The Seller confirms that the personal data specified by the Buyer will be processed only in order to properly provide the Buyers with the services provided in the e-shop Patalynesnamai.lt.               

5.4. The Seller is obligated not to disclose the Buyer’s personal data to third parties, except for the Seller’s partners providing delivery of goods or other services related to the proper execution of the Buyer’s order. In all other cases, the Buyer’s personal data may be disclosed to third parties only in accordance with the procedure provided for by the legal acts of the Republic of Lithuania.

  1. Delivery of the goods

6.1. At the Customer’s request, the goods are delivered by Patalynės namai or a person authorized by them for a fee (natural or legal person under a contract with the e-shop www.patalynesnamai.lt for the delivery of goods). The goods are also delivered to LP Express/Omniva/DPD post machines.

6.2. The delivery fee is added to the price of the goods ordered by the Buyer.

6.3. If the amount of ordered goods is 50 euros or more, delivery is free, except for Kuršių nerija.

6.4. The delivery fee may be fixed or may depend on the weight and dimensions of the delivered goods. When ordering large-sized goods and if the Buyer wishes for the Courier to bring the goods upstairs, such service is charged additionally, according to the rates of the Courier.

6.5. The goods are delivered at the time chosen by the Buyer. In case the goods cannot be delivered at the time chosen by the Buyer due to circumstances beyond the control of the Seller and/or the Courier, the Buyer shall be contacted by telephone and another delivery time shall be agreed.

6.6. The goods are delivered to the address specified by the Buyer. The Buyer is obligated accept the goods themselves. In the event that the Courier does not find the Buyer at the specified address, the goods shall be passed to any adult at the specified address, and the Buyer shall not have the right to make claims regarding the delivery of the goods to the wrong entity.

6.7. If the Courier does not find the Buyer or an adult to whom the goods could be delivered at the specified address, the Courier waits 10 minutes. Due to the fault of the Buyer, undelivered goods will not be re-delivered, unless the Buyer pays extra for re-delivery. Money for undelivered goods (after deducting the delivery fee) shall be returned to the Buyer to the bank account from which the goods were paid or specified in writing by the Buyer, no later than within 5 working days from the date on which the goods were to be delivered to the Buyer.

6.8. At the moment of delivery, the Buyer must together with the Courier check the condition of the package of the consignment, as well as the quantity, quality and range of the goods.

6.9. If the packaging is damaged, but the quantity, quality and assortment of the goods comply, the Buyer shall note the damage to the packaging of the consignment in the data logger or paper delivery confirmation provided by the Courier.

6.10. After the Buyer accepts the shipment and signs it in the data logger or paper delivery confirmation provided by the Courier and marks the damaging of the shipment packaging, the goods are considered delivered in the damaged shipment packaging, but the quantity, quality and range of goods meet the order conditions.

6.11. In case of discrepancy (s) in the quantity and/or quality and/or range of goods, the Buyer has the right not to accept the shipment. In this case, the Courier together with the Buyer fill a special shipment inspection report, in which they note the violations found.

6.12. When the goods are delivered to the address specified by the Buyer, the delivery is considered to be fulfilled, regardless of whether the goods are actually accepted by the Buyer or any other adult who has received the goods at the specified address. If the goods are not delivered on the planned day of delivery, the Buyer shall immediately, but not later than the next day after the planned day of delivery, inform the Seller thereof.

6.13. When the price of the goods exceeds 200 EUR, the goods are transferred upon presentation of the identity document to the person receiving the goods at the place of transfer: passport, identity card or a new model driver’s license in order to properly identify the Buyer. If the goods are not to be accepted by the Buyer and the price of the goods exceeds 200 EUR, the Buyer must indicate the data of the person accepting the goods by filling in the delivery information of the order in the additional information field.

6.14. If the Buyer refuses to accept the goods during the delivery of the goods without important reason, they must cover the costs of delivery of the goods.

  1. Return Rules

           7.1. The procedure of return of items is carried out in accordance with the rules of this Agreement and Article 6.362 of the Civil Code of the Republic of Lithuania “Exchange and Return of Items” and Article 6.22810 of the Civil Code of the Republic of Lithuania “The right of consumers to withdraw from a distance and off-premises contract” (hereinafter referred to as the “Return Rules”). By ordering goods in the online store www.patalynesnamai.lt, the Buyer confirms that they are familiar with the Return Rules and agree with them.

            7.2. Patalynės namai does not exchange or accept returned used and removed from package quality goods, as well as quality goods that were manufactured according to the customer’s specifications or were unambiguously produced to suit the customer’s individual needs (non-standard dimensions, cover colour, etc.).

            7.3. The customer has the right to return unused and unpacked quality goods within fourteen (14) calendar days from the date of delivery.

  1. Payment procedure and terms

            8.1. The Buyer shall pay for the ordered goods and their delivery in one of the following ways:

            8.1.1. By online banking – the payment will be securely processed by our payment partner Paysera. Paysera allows you to choose the desired payment method – payment by card, via online banking, etc. After connecting to the online payment system, the payment is generated for the Buyer of their order, which the Buyer then pays. The responsibility for data security lies with the respective bank, as monetary transactions take place in the bank’s electronic banking system.

            8.1.2. By bank transfer.

             8.1.3. In cash – The Buyer pays for the goods upon delivery (in Vilnius and Vilnius district).

  1. Exchanging the information

             9.1. Patalynės namai sends all notifications to the e-mail address provided in the Customer’s registration form.

             9.2.  The customer sends all notifications and questions to the address or e-mail address specified in the “Contacts” section of Patalynės namai e-shop.

  1. Final provisions

                10.1. The Rules have been drawn up in accordance with the legal acts of the Republic of Lithuania.

                10.2. All disagreements arising from these Rules shall be resolved through negotiations, failing which disputes shall be resolved in accordance with the procedure established by the legal acts of the Republic of Lithuania.